Return Policy
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns
You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
- Items that have been opened and used (unless faulty)
- Downloadable software or digital products
- Items marked as non-returnable on the product page
Faulty or Damaged Items
If your item arrived damaged or is faulty, please contact us within 48 hours of delivery at support@wrightgear.co.uk with your order number and photos. We will arrange a replacement or full refund at no cost to you.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
How to Start a Return
Email us at support@wrightgear.co.uk with your order number and reason for return and we'll guide you through the process.